Refund policy

Standard products: 30-day returns

AXISBREAK LLC accepts return requests for standard products within 30 days after you receive your item. To be eligible, the item must be in the same condition you received it, unworn or unused, with tags where applicable, and in its original packaging. A receipt or proof of purchase is required.

Custom and made-to-order items

Custom, personalized, and made-to-order items are final sale and cannot be returned or exchanged unless defective. If your item is defective, contact us so we can review the issue and arrange an appropriate resolution.

How to request a return

Email axisbreakllc@gmail.com with your order number, the item you wish to return, and the reason for your request. For defects, damage, or an incorrect item, include a description and photos if available. If your return is approved, we will provide specific return shipping instructions. Please do not send items back without prior authorization.

Damaged, defective, or incorrect items

Please inspect your order upon receipt and contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right. The final-sale restriction for custom and made-to-order items does not prevent you from reporting a defect or an order fulfillment error.

Exchanges

For eligible standard products, return the item after receiving approval and place a separate order for the replacement item.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, please contact us.

We ship physical products within the United States only. Nothing in this policy limits rights that cannot be excluded under applicable law.

Contact

AXISBREAK LLC
217 Mason Ave, Winchester, ID 83555, United States
Phone: +1 208-748-9193
Email: axisbreakllc@gmail.com
Customer service hours: Monday–Friday, 9 AM–5 PM Pacific